Course curriculum

    1. Alba Physiotherapy Core Vision and You. KPIs, and Review process

    2. Therapist Progression Plan

    3. Our Core Vision and Your Role

    4. Post Video Instructions

    5. A Player

    6. Your Score card

    7. Reactive dog cheat sheet

    1. Welcome to Alba Physiotherapy

    2. Business Integrity Principles Policy

    3. Business Integrity Policy acknowledgement

    4. Time Keeping |Policy

    5. Time keeping Policy acknowledgement

    6. Dress code policy

    7. Dress Code Policy Acknowledgement

    8. Holidays Policy

    9. Holiday Policy Acknowledgement

    10. Data Protection Policy

    11. Data Protection Policy Acknowledgement

    12. Social Media Policy

    13. Social Media Policy Acknowledgement

    14. Computer and telephone policies

    15. Computers and Telephones Policy Acknowledgement

    16. Health Safety policy

    17. Health and Safety Policy Acknowledgement

    18. Fire Procedure

    19. Fire Procedure Policy Acknowledgement

    20. Capability Procedure

    21. Capability Policy Acknowledgement

    22. Disciplinary policy

    23. Disciplinary Policy Acknowledgement

    24. Equal Opportunities Policy

    25. Equal Opportunities Policy Acknowledgement

    26. Grievance Policy

    27. Grievance Policy Acknowledgement

    28. Harassment Policy

    29. Harassment Policy Acknowledgement

    30. Conduct out with the clinic policy

    31. Conduct outwith the Clinic policy acknowledgement

    32. Smoking policy

    33. Smoking Policy Acknowledgement

    34. Drugs policy

    35. Drugs policy acknowledgement

    36. Child exploitation_ modern slavery and statement

    37. Child exploitation, Modern Slavery statement acknowledgement

    38. Company Facilities and amenities

    39. Company Facilities and amenities policy acknowledgement

    40. Pay

    41. Pay Policy acknowledgement

    42. Jury Duty Policy

    43. Jury Duty Policy acknowledgement

    44. Dogs at Work Policy

    45. Dogs at Work Policy

    1. Documentation VP- Core Competencies

    2. Soft Tissue Techniques VP- Core Competencies

    3. Basic review of Effleurage

    4. Basic review of petrissage and kneading

    5. Basic review of tail traction

    6. Rehab Exercises VP - Core Competencies

    7. Ultrasound and Laser

    8. Ultrasound Dose Calculations

    9. Ultrasound Dose Chart

    10. The Background to Ultrasound (www.electrotherapy.org)

    11. K Tape- Core Competencies

    12. Pilates

    13. Fun dogilates

    14. Facebook live on puppy packag

    1. Initial Assessment/ DV theory

    2. Effective Explanation Theory (EE)

    3. Initial Assessment and EE

    4. Initial Assessment Case Studies

    5. Case Study 1

    6. Case Study 2

    7. Case study 3 (a)

    8. Case Study 3 (b)

    9. Case study 4 (a)

    10. Case study 4 (b)

    1. Welcome to Front of House Training

    2. Rag Communication Method

    3. Covering FOH guidelines

    4. Booking a patient in on Cliniko

    5. Physitrack

    6. DNA Process

    7. Psychology behind the All Important First Call

    8. Scenarios of Initial Starting Point and Dream Outcome

    9. First Call Value Questions

    10. Vet physio specifics re initial call, vet consent and day to day treatment

    11. PDF of Initial Call

    12. Example of Human Intake Form

    13. Example of Dog Intake Form

    14. Completed Hot Lead Human Clinic (...or is it)?

    15. Initial Call Scorecard

    16. Example of a risk assessment. Please complete your own by week

    17. Direct Messaging

    18. Overcoming Price Objection and DV

    19. Objections and how to overcome them

    20. Cancellations protocol and Background (FOH and Therapist) Team work makes the dreamwork!

    21. Cancellation DNR Process PDF

    22. Writing a vet report

    23. Basic Recall

    24. Personality Types

    25. Identifying personality types

    26. Tricky Patient - Red Flags

    27. Fulfilment Tracker

    28. Unhappy Customer SOP PDF

    29. Discharge Phone Calls ( 30 days)

    30. Full Step by Step Treadmill Cleaning PDF

    31. First call CPD session

    32. FOH Recap

About this course

  • £9,999.00
  • 108 lessons
  • 2.5 hours of video content

Discover your potential, starting today

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